Refund Policy

At Aaolelo.com (“Aaolelo,” “we,” or “us”), customer satisfaction is our top priority. This Refund Policy outlines our commitment to ensuring that our services meet your expectations. It explains the conditions under which refunds are applicable for our subscription plans and other services.

General Terms

  • All subscription fees are non-refundable. If you cancel your subscription, your account will remain active until the end of the current subscription term.
  • Fees for job postings are non-refundable. However, if no applicants are received within 30 days of posting, you may request a credit for future job postings.
  • Fees for other services provided through our Platform are non-refundable unless explicitly stated otherwise.

Refund Policy for Subscription Plans

Aaolelo Plus and Basic Plans

We stand behind our service with a 100% money-back guarantee for subscribers of the Aaolelo Plus and Aaolelo Basic plans, provided the following conditions are met:

Eligibility for Refund:

  1. You must have an active subscription to either the Aaolelo Plus or Aaolelo Basic plan.
  2. A refund request must be submitted within 30 days of the subscription start date or the most recent renewal date.
  3. You must provide a valid explanation for why the service did not meet your expectations, such as not receiving relevant candidates, to help us improve our offerings.

Refund Process:

  • Once we receive your refund request, our team will review the case.
  • If eligible, the refund will be processed to your original payment method within 7-10 business days.

Aaolelo Enterprise Plan

Refunds for the Aaolelo Enterprise plan are governed by the terms outlined in the mutually agreed contract at the time of subscription. These terms may vary depending on the specific agreements between you and Aaolelo. Please refer to your individual contract for detailed information on the refund policy and the process for requesting refunds.

Conditions and Exclusions

  • This policy applies only to subscription fees for the mentioned plans. Other services or products may have separate refund policies.
  • Aaolelo reserves the right to modify or discontinue this Refund Policy at any time. Changes will take effect immediately upon being updated on our website.
  • Refunds will not be granted for cancellations made outside the eligibility period or for reasons not covered under this policy.

Requesting a Refund

To request a refund, please contact our customer support team at support@aaolelo.com. Include the following details in your request:

  1. Full name and account details.
  2. Subscription plan type (Plus, Basic, or Enterprise).
  3. Reason for requesting a refund.
  4. Proof of payment (e.g., receipt or transaction ID).

Contact Us

If you have questions or need further clarification about this Refund Policy, please reach out to us:

Email: support@aaolelo.com

Phone: +91-9971601544

Address: Aaolelo.com Headquarters,VDS Tower, H 159, 2nd Floor, Office No-208, Sector 63, Noida, Uttar Pradesh 201301(INDIA )

Thank you for trusting Aaolelo.com. We are committed to providing you with excellent service and ensuring your satisfaction.